Shipping Policy
Introduction
Welcome! We are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.
Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs:
- Express Shipping: Delivery within 3-5 business days.
Delivery times are estimates and may vary based on your location and external factors.
Order Processing Time
- Orders are processed within 1-2 business days (Monday-Saturday).
- Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.
Free Shipping
Shipping is free for all orders placed and we ship worldwide. Customers are responsible for any customs fees, taxes, or import duties.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or phone number to monitor your package's progress.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at info@duxrocks.com within 7 days of the delivery date for assistance.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.
